Frequently Asked Questions
How Can We Help You?
Find answers to the most common questions about Susastho Bangladesh Ltd.
General & Platform Related Questions
Susastho Bangladesh Ltd. (SBL) is a technology-driven digital healthcare platform. We integrate a wide network of telemedicine, laboratory testing, medicine delivery, home care, and health management systems into a single, comprehensive ecosystem to make quality healthcare accessible across Bangladesh.
Yes, absolutely. We use advanced secure data encryption and strict Role-Based Access Control (RBAC) within our database infrastructure. Your international-standard patient medical records are kept completely secure, confidential, and accessible only to authorized professionals.
Susastho Bangladesh Ltd. provides Telemedicine, Online Doctor Appointments, Home Lab Testing, Medicine Delivery, Home Care, Physiotherapy, Hospital Admission Support, Digital Health Cards, Health Insurance, Emergency Ambulance Services, and a secure Patient Medical Database through one integrated healthcare platform.
Yes. Our digital healthcare platform is designed to serve people across Bangladesh. Depending on your location, you can access online consultations, medicine delivery, laboratory services, home healthcare, and many other healthcare solutions through our nationwide partner network.
Telemedicine & Digital Services Related Questions
You can book appointments directly through our responsive web or mobile platform. Once scheduled, you can consult with qualified doctors online via our integrated WebRTC/Zoom video platform and receive an official digital prescription immediately after the consultation.
Our membership program offers structured healthcare discounts, exclusive benefits, and affordable health packages designed for different budget needs. Members can choose from three plans:
• Silver Membership Card
• Gold Membership Card
• Platinum Membership Card
• Silver Membership Card
• Gold Membership Card
• Platinum Membership Card
Yes. Susastho Bangladesh Ltd. provides verified medical certificate issuance, verification, and secure digital management services through the platform whenever required.
Yes. Our telemedicine platform is available nationwide. Patients can consult experienced doctors online from anywhere in Bangladesh using a smartphone, tablet, or computer with an internet connection.
Home Care & Lab Services Related Questions
You can schedule an appointment for diagnostic tests through our web or mobile platform. A trained healthcare professional will visit your home for sample collection. After laboratory processing, your test reports will be securely delivered online with automated notification alerts.
We provide professional healthcare services at your doorstep, including:
• Home Physiotherapy Service – Personalized physiotherapy sessions with experienced therapists, flexible scheduling, and treatment progress tracking.
• Home Care Service – Professional caregivers to assist patients with daily living activities, post-hospital recovery, elderly care, and long-term home support.
• Home Physiotherapy Service – Personalized physiotherapy sessions with experienced therapists, flexible scheduling, and treatment progress tracking.
• Home Care Service – Professional caregivers to assist patients with daily living activities, post-hospital recovery, elderly care, and long-term home support.
Yes. We provide specialized healthcare programs designed for long-term health management, including:
• Pregnancy Care Service – Maternal healthcare support with specialist consultations, maternity packages, and educational resources.
• Diabetes Care Service – Regular health monitoring, medical consultations, personalized guidance, and continuous diabetes management.
• Pregnancy Care Service – Maternal healthcare support with specialist consultations, maternity packages, and educational resources.
• Diabetes Care Service – Regular health monitoring, medical consultations, personalized guidance, and continuous diabetes management.
Yes. Our Home Lab, Home Care, and Physiotherapy services are expanding through our nationwide healthcare partner network. Service availability may vary depending on your location, and our support team will confirm coverage during booking.
Pharmacy, Insurance, & Emergency Supports Related Questions
You can search for the required medicines or simply upload your digital prescription through our online pharmacy platform. After completing a secure online payment, your medicines will be delivered directly to your home address.
Susastho Bangladesh Ltd. offers an integrated digital health insurance service. Our platform securely manages your policy information, calculates accurate premiums, and allows you to submit and track health insurance claims completely online.
SBL provides comprehensive emergency healthcare support through:
• Emergency Ambulance Service – Real-time ambulance booking with live GPS tracking and rapid emergency response.
• Blood Bank Management – A digital blood donor database for fast blood requests and instant donor notifications.
• Hospital Admission Support – Assistance with selecting suitable hospitals and submitting digital admission requests for faster treatment.
• Emergency Ambulance Service – Real-time ambulance booking with live GPS tracking and rapid emergency response.
• Blood Bank Management – A digital blood donor database for fast blood requests and instant donor notifications.
• Hospital Admission Support – Assistance with selecting suitable hospitals and submitting digital admission requests for faster treatment.
Yes. Our emergency support platform is designed to help patients access ambulance services, hospital admission assistance, blood donor management, and other urgent healthcare services as quickly as possible. Availability may vary depending on your location and service partners.